Frequently asked questions

Not on this site. Recovery is a separate practice with a separate contract: walletrecovery.info, which I have run since 2017 and which has completed more than 1,000 recoveries. If you have already lost access to a wallet, start there.

The Bitcoin Consultancy is the other half of that work. It is what you hire before anything goes wrong: setting the wallet up correctly, designing the backup, and making sure the people who will need those coins after you can actually reach them.

No. I am not a licensed investment advisor and nothing on this site is investment advice. What I sell is technical and security advice: how custody works, how to hold keys safely, how transactions and fees work, how to tell a real platform from a fake one, and how to hand coins to your heirs.

If you want someone to tell you how much to allocate, that is a conversation for a licensed advisor, not for me.

No. I do not make coin picks, price calls, or portfolio recommendations, and I decline the request when it comes up on a call. I will happily explain how a given asset works, what its security model depends on, and what would have to be true for it to hold value. What you do with that is yours to decide.

Never. In a self-custody setup or a security review you hold your own device and your own backup for the whole session. I do not ask for seed words, private keys, wallet files, or exchange logins, and there is no point in the engagement where funds pass through me.

Anyone offering Bitcoin advice who wants your seed phrase is robbing you, whatever else they say.

No, and neither can anyone else. Once coins have been transferred out of a wallet, the transaction is final. Any service promising to claw stolen crypto back is itself a scam, and it is one of the patterns documented in the 2021 scam survey.

What I can do is review a platform or an offer before you send anything. See due diligence and expert review.

Both. Most engagements run over video, which works fine for everything including hardware wallet setup, because you are the one handling the device. I am based in Denver, Colorado, so in-person sessions in the Denver area are also possible, and for a team bootcamp I can travel onsite.

The first 20 minutes are free. That call is where I find out what you actually need, tell you if it is smaller than you think, and tell you if it is something I should not be doing for you. After the call you get a fixed-price quote for the work, so there is no meter running and no surprise at the end.

Within one business day, Mon to Fri 9:00 to 18:30 Mountain. If it is urgent, call or text +1 214-659-1775 rather than waiting on email.

Impersonation is the most common attack in this space, so verify rather than trust:

• I never contact you first. No DMs, no Telegram, no cold calls, no replies to your posts about crypto. Anyone who approaches you claiming to be me is not me.
• There is a real company behind this. Veksler Consulting LLC, Colorado Secretary of State ID 20218030311, registered in Colorado and searchable in the state's public business database.
• The record is public. LinkedIn, walletrecovery.info, vellum.capital, davidveksler.com, and a decade of talks and podcast appearances on the media page.
• Correspondence comes from one address. [email protected], or the phone number on this site. Nothing else.

Yes, that is the due diligence and expert review service. You send me the platform, token, or offer; I come back with a written assessment of what it actually is, what the custody and counterparty risk look like, which claims check out against public records, and which ones do not.

I will not tell you whether it is a good investment. I will tell you whether it is what it says it is.

Yes. Merchant acceptance is a standing module in both Crypto 101 and the team bootcamp: which payment processors exist, what self-hosted BTCPay actually requires to run, how to secure a receiving wallet that several staff members touch, and what happens on the accounting side when the payment lands.

Yes, as a technical advisor. Estate attorneys bring me in when a will has to survive contact with a hardware wallet, and litigators bring me in to make sense of on-chain records, custody arrangements, and how a platform was supposed to work versus how it did.

This is advisory work only. I do not hold myself out as a testifying expert witness.

Only if they are still alive. Inheritance planning is the work you do beforehand so the coins are reachable later. If someone has already died and the keys are the problem now, that is a recovery case: walletrecovery.info/crypto-estate-recovery.

That is a normal request and often the shortest engagement. A security review walks through your existing wallets, backups, passphrase decisions, and recovery plan, looks for the failure modes I see most often, and gives you a written summary of what to change and in what order. See self-custody setup and security review.